Return PolicyTo return a product to us for any reason simply contact us via phone at 1-877-897-1226 or email us at firstname.lastname@example.org. We will issue an RGA number to authorize the return to us. All returned product must be accompanied by an RGA number. Product returned to us without an RGA number will not be considered for replacement or credit.
Wrong Product or Quantity Shipped
If we ship you the wrong product (not the item you ordered), or the incorrect quantity, we will pay all shipping cost for the return of the product to us as well as the freight costs to ship you the replacement or balance of products due.
Damaged in Shipment
Any product damaged in shipment must be reported to us within 7 days of receipt. All original packaging materials must be retained for inspection. We will contact the carrier to arrange for inspection and replacement of the product.
You may return any product to us within 30 days of shipment. You are responsible for freight charges back to us and an RGA must be obtained before shipment. The product must be unused and in new saleable condition. We will refund to you the purchase price less a 15% restocking fee after inspection of the product. Freight charges are non-refundable.
Defective Merchandise under 30 days old
Defective product (under 30 days from ship date) will be replaced at NO CHARGE to the customer. If the product is deemed to be defective, we will ship a replacement product to you at NO CHARGE, or issue you full credit at your request.
Defective Merchandise over 30 days old
For products over 30 days old we will process the warranty based on our standard Warranty Policy. The customer is responsible for all freight costs.